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Frequently Asked Questions About Our Tour Booking Service

Can I book over the phone?

We offer a completely online booking service and seven days a week, all year-round customer service via e-mail to support your booking questions. We aim to respond to each query within 12 to 24 hours. Occasionally it may take up to 36 hours to reply.

What days does this excursion operate?

The days of operation of every excursion can be found on each tour information page by viewing the tour calendar. Click on the “Date” field on the excursion information page to open a popup that shows the availability of the tour in a calendar format.

Can you check availability for me?

We must check availability with our provider and receive confirmation within 48 hours. Availability cannot be automatically checked before processing your reservation request.

Are there different times of departure for this excursion?

Most excursions depart twice a day (morning and afternoon); the times of departure are found on the excursion information page following the “Departure Time” title. The exact departure time will be confirmed on your travel voucher after booking. Please note that departure times are subject to change (on rare occasions) by the tour operator. If and when NittyGrittyTravelers or our travel service provider is notified, we will contact you beforehand to inform you about this change.

I’m not staying in a hotel; what is the closest pick-up point? Do you pick up from private residences?

Most tour operators do not pick up from private residences. You will need to provide the nearest major hotel to where you are staying and enter these details as the pick-up in your booking request. Please fill in the “Special Notes” field during checkout to inform us you’re not staying at the hotel, so we know you need to be picked up at the front gate instead of the lobby.

Can I get dropped off after my tour at a place other than my hotel?

This depends on the tour provider and will need to be asked directly to them on the day of the excursion. Most tour providers can drop you at a city location, depending on their schedule on the day. You will need to check directly with them on the day of travel.

I am traveling in a group – do you cater for groups and/or have a group discount program?

Yes, for groups of 10 or more, please get in touch with us directly at

Does this excursion operate on Christmas and Public Holidays?

You can check the availability of an excursion by clicking on the “Date” field. This will open a popup that shows the availability of the tour. Select the month in which the public holiday falls to see if the excursion is available on that day. Please note that public holidays vary from country to country and may differ in DR. Some tour providers may decide not to operate on certain public holidays at short notice. This will be advised at booking if applicable.

Can I book this when I get there?

Excursions offered on NittyGrittyTravelers can only be booked online. Pre-booking your tour is recommended to avoid disappointment, as many of the tours are very popular and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider and pay the full price.

What languages are available for this excursion?

Most of the tours and services on this site are available in English and Spanish. Some tour guides speak more languages since the Dominican Republic is a worldwide tourism destination. Guides are experienced in accompanying people of diverse nationalities and will make you feel in the loop of what’s going on throughout your tour.

Are there any discounts for Military Personnel, AAA, or other groups?

Unfortunately, we cannot offer discounts other than those (if any) stated on the tour information page. Further discounting for groups such as Military Personnel, AAA, NRMA, etc., cannot be offered at this time.

Can you send me a brochure?

Our tour information pages are electronic and are only displayed on the web. You should find all the information you need about your desired excursion on these tour information pages. If there are other details you want to know that is not specified anywhere on these pages, please get in touch with us via e-mail (

I would like a quote for a tour

You can receive a quote online for any of the tours we offer at any time that suits you. Follow the instructions to book, enter the dates you desire to travel and the number of people required, and you will receive a live quote for that tour. If the quote is acceptable, please proceed online to book. All quotations given online are current and up to date.

How far in advance can I book?

Excursions available through NittyGrittyTravelers have Tour Date popups in a calendar format on the tour information pages, which indicate how far in advance a travel product can be booked at that time (usually 12 months). If the date you want is outside this range, please bookmark the tour information page and come back to proceed with your booking at a later date. If you cannot find the information you require on the tour information pages, please contact us via e-mail (

I don’t know what date I’m traveling yet. Can I book a product and leave it open-dated?

All tours provided by NittyGrittyTravelers must have a pre-booked date designated in order for the tour provider to cater to passengers. You can change the date you select at the time of booking free of charge as long as you do it at least 72 hours in advance of the tour departure time.

Are there discounts for booking more than one tour?

We use the services of many different tour providers throughout the Dominican Republic, and each booking is made separately with each tour provider. Therefore, we cannot offer discounts for multiple bookings.

I’d like a customized tour for myself and/or my group

If you’re in a group of 10 or more, please e-mail us at with the details of what you’re looking for.

Does this tour pick up from the airport?

None of the tours available on NittyGrittyTravelers pick up from the airport.

I have not received a reply to my emails

Some email internet providers can mark general booking emails, such as those sent from NittyGrittyTravelers or our providers as “spam” – please check your spam folder for previous email replies. If you have your spam filter set to the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a “spam” folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.

When do I receive confirmation of my booking?

Once you place your order on NittyGrittyTravelers, you will receive an order confirmation e-mail from us immediately after completing payment and your travel voucher directly from Punta Cana Tours within 48 hours. If confirmation or otherwise is not received within 48 hours, please contact Punta Cana Tours at

I keep getting a credit card error whilst trying to book; what do I do?

The booking process is completely automated, and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance, contact us via e-mail at

Is my credit card safe?

NittyGrittyTravelers (via Paypal) uses the Secure Sockets Layer (“SSL”) supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information, such as your credit card, and is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

Can I book more than one tour?

You may book any number of tours available, depending upon your available time. If you are booking more than one tour, please allow sufficient time in between tours to allow for traveling during pick up and drop off. Each tour will have its individual voucher since they may not be operated by the same tour operator.

I am receiving an error message while trying to book

There could be many reasons for this. Please contact us via e-mail with details of the page you were on and the error message you received

I don’t have a printer to print the voucher; what do I do?

You may show your confirmation voucher on your phone.

Is there a contact number at the destination for me to call?

Yes. Once you have a confirmed booking, a local phone number will be provided on your tour voucher. You may call to speak to a live person or chat via WhatsApp.

Some of the passengers (or children) do not have photo ID

Not all passengers require photo ID upon departure. To protect your purchase, the main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their tour voucher.

I need to make a correction to the name, ages in the booking and get a new voucher

Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelled a name, you can send an email to, and we will make a note in the booking. Vouchers will not be reissued for these changes. If the ages that need correcting affect the fare (adult or child) to be paid, the order will need to be re-done; please contact us directly at

What do I do if I am delayed for my tour?

Refer to the contact details listed on your voucher and contact them for instructions. If it is after hours, send an e-mail to There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. If you book more than one tour for the same day, please allow sufficient time between tours. As per the Terms and Conditions, all tours carry heavy cancellation penalties if done within 48 hours of the departure time.

I would like to change the date of my tour, what do I do?

Please contact Punta Cana Tours via email at, including the details of your existing booking, plus the details of the new dates you wish to change to. Not all requests will be able to be fulfilled. However, we will do everything we can to ensure you get the dates you wish. All changes MUST be requested at least 48 hours prior to the tour date.

I need to cancel my booking

Please read through the Terms and Conditions regarding cancellation fees. Please read all information to find the points you need. If you decide to proceed with the cancellation request, please e-mail with your booking details, and we will be able to advise of any cancellation charges. Cancellations can be done FREE OF CHARGE if done 48 hours in advance of the scheduled pick-up time.

What happens if I cancel or do not show up?

Please select your tour carefully before booking. Please make sure you read the Terms and Conditions page. If you are unable to show up for your tour, please contact Punta Cana Tours directly ( Cancellations MUST be made 48 hours in advance of the scheduled pick-up time, or there will be no refund. Tours are non-refundable for no show