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Excursions Cancellation Policy

  • Excursions are non-refundable for no show.
  • Cancellations MUST be made 48 hours before the scheduled pick-up time, or there will be no refund. All cancellation requests must be made directly to Punta Cana Tours; you will be provided their contact information (e-mail and phone number) on your confirmation voucher after booking.
  • If there is inclement weather where the excursion cannot take place, the excursion will be rescheduled. If the rescheduling cannot be done, your money will be refunded.
  • For groups, the 20% downpayment required to book services is refundable up to 30 days before the service takes place.

Punta Cana Tours Disclaimer

This contract between the customer and Punta Cana Tours (Hereinafter referred to as the service provider) is subject to the following terms and conditions.

Release/limitations of liabilities

By participating, the customer assumes the risk of personal injury, loss, or damage to him/herself and his/her personal possessions. The customer releases the service provider from all direct, indirect, and punitive incidentals. Special or consequential damages arising from or related to the provision of services, including economic loss, physical or mental injury, or any act, omission, or negligence, even if caused in whole or in part by the negligent conduct of the service provider or its employees or agents. If the service provider is unable by law to exclude its liability, the customer agrees that the service provider’s liability is limited to the value of the service purchased.

Indemnification of the Tour Operator

The customer acknowledges having read and understood the Tour Operator’s Terms and Conditions and agrees to discharge and indemnify the Tour Operator with whom the customer traveled from his country of embarkation, his corporate parents, subsidiaries, affiliates, directors, employees, officers and agents from all claims of any nature arising out of such services. The service provider does not have the authority to modify or waive any provision of the Tour Operator’s terms and conditions.

Severability clause

If any portion of this agreement is held invalid or unenforceable, the remaining portion remains in full force and effect; where possible, the portion found unenforceable will be construed in a manner consistent with the remaining portions.


This contract is construed according to the laws of the Dominican Republic, and the customer is bound to the jurisdiction of the said courts.

The customer acknowledges having read and understood the above terms and conditions and agrees to be bound by the same. By booking online, the customer will waive certain legal rights, including the right to sue for damages.